This little piece just came through my inbox.
Aussie retail’s digital disgrace
Even if they get their online strategies right there’s still one little problem.
Service.
Australian retailers just don’t get it.
Retail staff are just a lowest common denominator factor in their thinking - ‘the less we pay for them the more money we make’.
People are getting sick of the shitful service received from these low cost drones so that now its a case of - ‘the less we pay for them the less money we make’.
Even Amazon who is online only gives better customer service than most Australian ‘bricks and mortar’ retailers.
Man up. You screwed up and missed the boat.
Stand up to your shareholders, tell ‘em you screwed up, but be damned sure to have a surefire strategy that’ll work, either that or tell ‘em you screwed up and quit.
Showing posts with label Amazon. Show all posts
Showing posts with label Amazon. Show all posts
Tuesday, August 23, 2011
Saturday, August 20, 2011
R.I.P Microsoft Reader. What? I thought it died years ago?
I came across an article talking about this the other day. They claimed that the product was too ahead of its time.
This just sounds like the blatherings of a fanboi.
To be sure, over the years there have been a lot of technically brilliant products that have stumbled and failed. VHS Vs. Beta anyone?
Microsoft Reader failed because it was just created as yet another way to drive sales of Windows. There was never going to be a Kindle-like device from Redmond and that was always going to be the problem.
I mean who the hell was going to snuggle up in bed with one of those original and insanely expensive Windows Tablet PC’s (all 3+ Kgs of it) to read their favourite book, while connected to power because the battery life was so crappy?
Wake up to yourselves! That was never going to happen!
The great thing about Amazon’s solution is that I can read my books on any doohickey I’ve got - iOS, Android even WinMoPho as well as a real honest to goodness Kindle. That was never going to happen with the Microsoft Reader.
And that’s the whole problem with Microsoft, they’re a one trick pony and that trick is Windows. Everything they do is built on the credo of “sell more Windows” and that’s going to be the reason for their ultimate failure. I mean if people didn’t really want choice then every car would be a Ford.
Sometimes people just want to buy a Kindle.
This just sounds like the blatherings of a fanboi.
To be sure, over the years there have been a lot of technically brilliant products that have stumbled and failed. VHS Vs. Beta anyone?
Microsoft Reader failed because it was just created as yet another way to drive sales of Windows. There was never going to be a Kindle-like device from Redmond and that was always going to be the problem.
I mean who the hell was going to snuggle up in bed with one of those original and insanely expensive Windows Tablet PC’s (all 3+ Kgs of it) to read their favourite book, while connected to power because the battery life was so crappy?
Wake up to yourselves! That was never going to happen!
The great thing about Amazon’s solution is that I can read my books on any doohickey I’ve got - iOS, Android even WinMoPho as well as a real honest to goodness Kindle. That was never going to happen with the Microsoft Reader.
And that’s the whole problem with Microsoft, they’re a one trick pony and that trick is Windows. Everything they do is built on the credo of “sell more Windows” and that’s going to be the reason for their ultimate failure. I mean if people didn’t really want choice then every car would be a Ford.
Sometimes people just want to buy a Kindle.
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