Friday, September 30, 2011

Australian Retail Fails! GASP!

So GASP has gotten into a ferocious spat with a customer.

According to this piece from the Herald-Sun something is rotten in Chapel Street. I would say its a bit more widespread than that, but hey.

Obviously this is all some new and unique ploy by GASP to attract customers by having loudmouthed staff insult them and responding to a perfectly well reasoned complaint letter with a grammatically challenged missive; obviously written by someone with a tenuous grasp of English who felt injudicious use of the word ‘whom’ provided gravitas to an otherwise spectacularly infantile grammatical vomit.

Chris whom served you is a qualified stylist whom has a sixth sense for fashion, and Chris’s only problem is that he is too good at what he does, and as I am sure you are aware, people whom are talented, generally do not tolerate having their time wasted, which is the reason you were provoked to leave the store.”

I wonder if ‘Chris’ wrote this about himself?

You’d think they’d be smart enough to walk away from this one, but, no. They continued to stoke the fires. I’m guessing that they’re doing this because they’re figuring any publicity is better than no publicity.

Just wait till the guys who actually pay the bills see a drop in revenue and we’ll see how many of their, gasp, “retail superstars” who possess, gasp, “unparalleled ability” actually keep their jobs.

The icing on the cake was this:

Gasp spokesman Matthew Chidgey said Chris had only been doing his job.

“Keara and the three bridesmaids came into the store and were making a mockery of the dresses,” he told Sunrise.

Mr Chidgey said the women’s behaviour had the potential to bully other customers who wanted to a buy a dress and the incident had been Ms O’Neil’s fault because she had not visited the store with a “positive approach”.

He said anyone who did not like Gasp’s clothing should not voice their opinions inside the store as “negative behaviour” would not be tolerated.

“Some people come into the store who don’t want to turn heads, who don’t want to stand out from the crowd and that’s not what we sell,” he said.

So if I get this right, young Matthew is saying that in GASP a shop assistants job is to bully the prospective customer into buying something, make sure they can’t express themselves if their opinion doesn’t follow the party line and generally act like self-absorbed, self-obsessed bullies.

Obviously prospective GASPers must have failed the bit in kindergarten when manners were taught.

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